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Performance Figures & Charter Report

Interested in how well we are providing our services? 

Please download the attachments below for our latest Annual Return on the Tenants' Charter (ARC Return) to March 2019. The 2020 report will be delayed due to the Coronavirus Pandemic and we are awating the report from the Scottish Housing Regulator.

We  have attached the Scottish Housing Regulator's summary report for 2018/19 and we reported on our ARC performance to our stakeholders through our Summer Newsletter 2019 and we have developed a tenant report with the help of the Tenant Scrutiny Group. We have also included information on the 2017/18 report so you can see the relevant trends.

You can give us feedback through our on line form - Feedback Form Link or join in our Tenant Particpation activies for more involvement

If you want more details of the performance of Scottish housing associations and councils, visit the Scottish Housing Regulator's Web Site. This site contains comprehensive data on the performance of Scottish social landlords. LINK

Our most recent Key Performance Indicaor report is also attached.

We hope you find the information helpful.

If you are a Paragon HA service user (tenant,owner in one of our estates or on our housing waiting list)  and would like to get involved in our Scrutiny Panel please drop us an email at or give us a call on 01324 664966. We would be delighted to hear from you.


PHA ARC Report 2019.PDF 163.34 KB

PHA ARC Tenant Report Oct 2019.pdf 2.09 MB

PHA KPi Dashboard Q2 2020-21

Paragon Summer News 2019.pdf 1.1 MB

PHA RETURN ARC 2018-19.pdf 435.29 KB

PHA ARC Report 2018.pdf 168.28 KB

PHA Winter News 2018 Final.pdf 2.39 MB

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