Policy Library
Policies and procedures are available to view or download below . Please note that some are currently under review and you can find out more about our consultations by following this link.
We can produce documents in different formats such as in larger print or audio-format; we can also translate the document into various languages as appropriate. Please contact us if you need help.
Downloads
PHA Allocations Policy Oct 2022
PHA ASB & ND Policy - February 2019.pdf
PHA Asbestos Management System Policy And Procedures approved 200825
PHA alteration to property booklet version 4 March 2013.pdf
PHA Customer Care Policy June 2019.pdf
PHA Data Retention Policy And Retention Procedure Approved 100626
PHA Domestic Abuse Policy Jan 2020
PHA Donations Policy Approved 250326
PHA Entitlements, Payments & Benefits Policy 110226
PHA Estate Management Policy June 2025
PHA Equalities Policy Approved 200825
PHA Factoring Policy July 2022
PHA Factoring Arrears And Debt Recovery Policy Nov 2024
PHA General Data Protection Policy Approved 100626
PHA Gas & Other Flued Appliances Servicing Policy July 2022
PHA H&S Policy Statement Signed Oct 2025
PHA Procurement Policy Aug 2022
PHA Rent Arrears Prevention And Recovery Policy Nov 2022
PHA Repairs & Maintenance January 2009.pdf
PHA Right To Repair Policy Approved 221025
PHA Risk Management Policy & Internal Audit Strategy Approved 200825
PHA Sustainability Policy Approved 191011.pdf
PHA Tenant Participation Policy Approved 221025
PHA Tenancy Change Policy Approved June 2024
PHA Tenant Privacy Notice May 2023
