Welcome to the You Said - We Did Page
On this page we will give you feedback on things that our service users - tenants, owners our estates and people looking for housing from us - have told us as part of any feedback we might receive. This might be from surveys , work of the Tenant Scrutiny Panel , Facebook Comments , web site feedback , complaints or any general comments we receive . The idea came from the work we did with a group of tenants and the Tenants Information Service (TIS) as part of the Scottish Government's "Next Steps" Tenant Partcipation Project . We hope you like it and find it useful and if you want to give us feedback get in touch - here is the link to our web site contact form contact form or get in touch by phone ( 01324 878050 - temporary Coronavirus Number) or email us at enquiries@paragonha.org.uk
- Feedback 1 - As part of our Rent Consultation last year (2019) some people commented about differences in rents between properties
- Our response - we are going to carry out a Rent Harmonisation Exercise - this is a bit delayed because of the Coronavirus Pandemic but we aim to have a brief ready for the exercise by the end of the financial year - find out more in our next newsletter
- Feedback 2 - Comments on our Facebook page said that pinning a post on our contact details makes it look like there have been no recent posts
- Our response - we have unpinned the post and now have scheduled posts about contact details on a Monday and Friday and if you have any other ideas of what you would like to see on Facebook please let us know
- Feedback 3 - The Tenant Scrutinty Panel said we are not satisfied with way difficult / complex repairs are monitored
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- Our response - we have set up ‘one to watch repairs list’ and weekly meetings for monitor progress and more frequent contact between the Association and the tenant who has the repair issue
