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How to Report a Repair

IMPORTANT - VISIT OUR CORONVIRUS UPDATE PAGE RE SERVICE STATUS LINK

There are several ways to report a repair during normal office hours

During evenings,weekends and public holidays a call out service will operate & only emergency repairs will be dealt with

  • 0800 975 1234 - The McDougall Group
  • 0333 202 0708 - City Technical Services

The majority of our day to day repairs are carried out by the McDougall Group but heating faults should be reported to City Technical Services. The contractors have an escalation process with the Association in the event of any major incidents such as fire, flood etc

From time to time we may use other contractors.

All trades operatives should carry identification.

Unsure who is responsible for what ? You can find out more about landlord/ tenant  repair reponsibilites by downloading the summary below.

Tmg

Downloads

repair responsibility.pdf 2.11 MB

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