From 10th June 2022 there are some important changes in how we manage repairs - as we moved to services provided by Everwarm for day to day repairs. City Technical Services (CTS) are still carrying out gas repairs and maintenance
There are several ways to report a repair during normal office hours
- By telephone to the office 01324 664966 or Repairs Line 01324 664931
- By Fax 01324 664930
- By calling into our office
- By letter
- By email to the Repairs Team
- By email to enquiries
During evenings,weekends and public holidays a call out service will operate & only emergency repairs will be dealt with
0330 0531 804 - Everwarm
- 0333 202 0708 - City Technical Services
The majority of our day to day repairs are carried out by Everwarm but heating faults should be reported to City Technical Services. The contractors have an escalation process with the Association in the event of any major incidents such as fire, flood etc.
From time to time we may use other contractors.
All trades operatives should carry identification.
Unsure who is responsible for what? You can find out more about landlord/tenant repair reponsibilites by downloading the summary below.
repair responsibility.pdf 2.11 MB