Skip to Main Content

Paying Your Bill

Owners' Payments

How to Pay

On receipt of your Factoring Account or Invoice you can make payments by several methods

  • By calling into our office to pay by cash, cheque , debit card or credit card (up to a maximum of £500 for credit card payments) - we are currently not accepting cash payments at our office
  • By phoning the office to pay by debit card or credit card (up to a maximum of £500 for credit card payments)
  • By cheque through the post to our office - please provide your name & address details and remember to date and sign your cheque

Click on the links below for more details of office opening times and public holidays

Office Opening Times

Public Holidays 2022/23

Invoice Queries

If you have any queries relating to your invoice please contact the office as soon as possible.

Payment Terms

Payment is due within 28 days of the date of the invoice. If reminder letters are issued there will be a further charge raised to cover the administrative costs of this.

Difficulties in making payments?

If you  have any difficulties with paying your bill you should contact the office within 10 working days to make suitable arrangements. This might include agreeing a payment plan.

The Association will take legal action to recover the costs of any outstanding accounts if there is no suitable arrangement for payment in place.

OSCR LogoHTT LogoScottish Housing Regulator LogoCE Plus