Paragon is committed to providing high-quality customer service. We value complaints and use information from them to help us to improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. We aim to resolve complaints quickly and close to where we provide the service. You can contact us through all the usual channels - phone, in person, letter or email and staff can advise you on our policy and procedures in relation to complaints.
Contact Details
Paragon Housing Association
Invergrange House
Station Rd
Grangemouth
FK3 8DG
Phone : 01324 664966
email : enquiries@paragonha.org.uk
Web contact form : Contact Form
You can also download our Complaints Leaflet below which describes our complaints handling procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Note that it was updated in April 2021 to reflect the Scottish Public Services Ombudsman (SPSO) updated Model Complaints Handling Procedures (MCHP) for housing associations. There are SPSO HCHP Guides avaiable below.
In Scotland other bodies have a role in relation to complaints and landlord services.You can find out more about their work by visting the following web sites and there are useful leaflets attached below about how they operate. These include details on how to complain and SHR's guide to Significant Performance Failures which was updated in 2022.
Scottish Public Services Ombudsman (SPSO)
Downloads
SPSO Leaflet Registered Social Landlord RSL
SHR Serious Performance Failure 2022
Complaints Leaflet V8 April 2021
Compliments Comments And Complaints Policy Approved 010421
Part 1 Overview Structure MCHP
Part 2 When To Use The Procedure MCHP
