Paragon is committed to providing high-quality customer service. We value complaints and use information from them to help us to improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. We aim to resolve complaints quickly and close to where we provide the service. You can contact us through all the usual channels - phone, in person, letter or email and staff can advise you on our policy and procedures in relation to complaints.
Contact Details
Paragon Housing Association
Invergrange House
Station Rd
Grangemouth
FK3 8DG
Phone : 01324 664966
email : enquiries@paragonha.org.uk
You can also download our Complaints Guide below which describes our complaints handling procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
In Scotland two other bodies have a role in relation to complaints and landlord services.You can find out more about their work by visting the following web sites and there are useful leaflets attached below about how they operate. These include details on how to complain and SHR's guide to Significant Performance Failures.
Scottish Public Services Ombudsman (SPSO)
IMPORTANT NOTE - from 1st December 2018 the SPSO has a new address - we are in process of updating our complaints information on this site to reflect this as SPSO updates its leaflets.
Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS
The free post address remains the same
FREEPOST SPSO
Downloads
SPSO Change of Address Postcard November 2018.pdf 30.77 KB
2018 Info 1 How to Complain About a Public Service SPSO Leaflet.pdf 80.35 KB
2018 Info 2 How to Complain to SPSO Leaflet.pdf 76.64 KB
SPF Leaflet for Tenants 22 September 2016.pdf 308.53 KB
Complaints Leaflet v 7 December 2019 Web Based on Word Version.pdf 196.97 KB
