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Paragon Housing Association

Website and Supplier / Contractor Privacy Notice

This notice explains what information we collect, when we collect it and how we use it. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will process your personal data.

Who we are

Paragon Housing Association, registered as:

A Scottish Charity (Scottish Charity Number SC036262);

A registered society under the Co-operative and Community Benefit Societies Act 2014 and the;

Financial Conduct Authority with Registered Number 2521 RS; and having our Registered Office at:

Invergrange House, Station Road, Grangemouth, FK3 8DG

Paragon Housing Association takes the issue of security and data protection very seriously including compliance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. 

We are notified as a Data Controller with the Office of the Information Commissioner ICO) under registration number Z5624595 and we are the data controller of any personal data that we process in relation to you.

This website privacy notice explains how we collect and use personal information about you. Separate versions of Privacy Notices are issued to our Tenants, Staff and Committee Members.

How we collect information from you and what information we collect

o Website Userscomplete and submit a “contact us” form to us; and

o Surveys (from time to time) via our website.

Please note that our website uses Cookies and you can change your Cookies settings using the ‘Cookies Setting’ tool.

We may use this personal information to: 

o provide you with the services that you have requested from us;

o communicate with you, including in response to any of your enquiries;

o improve our services and respond to changing needs;

o carry out repairs to your property;

o handle and resolve complaints made by, or, against you;

o keep the personal information that we hold about you accurate and up-to-date (if you provide any new personal information to us via the website); and

o signpost you to organisations that can offer benefits and debt advice and support.

o If you engage with us via any social media platforms and accounts with which we have an affiliation, i.e. Facebook etc.

Suppliers and Contractors


Contact details, including phone numbers, addresses and email addresses


Bank details

We will use this information to potentially enter into or enter into a contract with you and for the administration of our organisation.

If you do not wish to provide your personal data

You have obligations under your contract / potential contract with us to provide the us with the necessary data. If you do not provide this information, this will hinder the Association’s ability to enter into or maintain a contract with you.

Who might my data be shared with, or seen by?

We may disclose your personal data to any of our employees, officers, contractors, insurers, professional advisors, agents, suppliers or subcontractors, government agencies and regulators and healthcare providers insofar as reasonably necessary, and in accordance with data protection legislation.

We may also disclose your personal data:

with your consent;

to the extent that we are required to do so by law;

to complete a regulatory return in relation the Management Committee

to protect the rights, property and safety of us, our customers, users of our websites and other persons;

in connection with any ongoing or prospective legal proceedings;

If we are investigating a complaint, information may be disclosed to solicitors, independent investigators such as auditors, the Scottish Housing Regulator and other regulatory body involved in any complaint, whether investigating the complaint or otherwise;

to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; 

to another organisation if we enter into a joint venture or merge with another organisations.

What are the legal bases for us processing your personal data?

We will only process your personal data on one or more of the following legal bases:



our legitimate interests

vital interests

the performance of a tsk carried out in the public interest and / or with official authority

legal obligation

Processing special category personal data

Special categories of personal data means information about your racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; health; sex life or sexual orientation; criminal convictions, offences or alleged offences; genetic data; or biometric data for the purposes of uniquely identifying you.

The "special categories" of sensitive personal information referred to above require higher levels of protection. We need to meet additional legal requirements for collecting, storing and using this type of personal information.

Where do we keep your data?

Your information will only be processed within the United Kingdom except where international transfers are authorised by law.

How do we keep your data safe?

When you give us information, we take steps to make sure that your personal

information is kept secure and safe. All data is held in accordance with the Association’s data protection policies and procedures.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law, or best practice, and in accordance with our Date Retention Policy and Schedule.

Your Rights

You have the right at any time to request to exercise your data subjects’ rights in relation to the following: 

the right to be informed

the right to access

the right to rectification

the right to object to processing

rights in relation to automated decision making and profiling

the right to be forgotten

the right to data portability

the rights to restrict processing

Queries and Complaints

Any questions relating to this notice and our privacy practices should be directed, in the first instance, to or by telephoning 01324 664966.

Our Data Protection Officer is provided by RGDP LLP and can be contacted either via phone on 0131 222 3239 or

You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information. The Information Commissioner’s contact details are noted below:

Make a complaint | ICO Telephone: 0303 123 1113

The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.

We keep this privacy notice under regular review and will place any updates on this website.

This privacy notice was last updated on 30 May 2023.

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