Tenant Communication Profile

Tenant Communication Profile

Paragon Housing Association is proud to announce the roll out of our newly created Tenant Communication Profile (TCP) - a simple but powerful new tool designed with tenants for tenants, to make communication more accessible, inclusive and personalised across our services.

Developed Through Genuine Co-Design

What makes the TCP especially meaningful is the collaborative process behind it. From the start, tenants were at the heart of this project - shaping the design, language, content and purpose of each version of the profile.

"Our tenants told us clearly: communication needs to work for them - not just for us," said Evelyn Mathershaw, Housing Manager at Paragon. "Thats why we didnt just consult, we co-designed. The Tenant Communication Profile reflects real tenant input, lived experience and what matters most to the people we serve.

Contact Campaign

Why the TCP Matters

The TCP helps improve understanding between tenants and staff, reduces miscommunication, and builds stronger relationships. It also supports our commitment to accessibility, aligning with the Equality Act 2010 and Scottish Government standards on inclusive service delivery.

For staff, the TCP acts as a quick reference guide, helping teams adapt their communication style to meet individual needs - creating more respectful, effective interactions.

Read a blog from a tenant and member of our tenant scrutiny panel abou the TCP.

TCP Tenants Article

You can download a copy of our TCP below.

Tenant Communication Profile Form

For more information use the contact form, email us enquiries@paragonha.org.uk or phone 01324 664966.