As a Paragon Housing Assoication tenant you have the right to:
Live in Your Home Securely
You have the right to occupy your home provided you comply with the terms of your tenancy agreement.
Be Treated Fairly and Respectfully
We are committed to treating all tenants fairly, with dignity and respect, and without discrimination.
We are responsible for maintaining your home to the required legal standards and carrying out repairs that are our responsibility.
You can report repairs and expect them to be dealt with in line with our published repairs service standards and priorities.
Be Consulted About Changes
We will consult tenants on significant changes to housing services, policies and rent-setting proposals.
If you are unhappy with any aspect of our service, you have the right to raise a complaint and have it investigated fairly in line with our complaints policy.
Privacy and Data Protection
We will handle your personal information in accordance with data protection legislation and our Privacy Notice.
If you are struggling to sustain your tenancy, we can provide advice or help you access specialist support services.
Tenant Responsibilities
To help us provide safe, sustainable communities you need to
Pay Rent and Other Charges
Rent and any applicable service charges must be paid on time.
If you are experiencing financial difficulties, please contact us as soon as possible so we can discuss support options.
You are responsible for keeping your home clean and in good condition and for carrying out any repairs that are your responsibility under the tenancy agreement.
You must provide reasonable access for essential inspections, safety checks, servicing and repairs.
Please let us know as soon as possible if there is a repair issue, particularly where it could affect your health and safety or cause further damage to your home.
Be Considerate to and Respectful of Others
You, your household members and visitors should not engage in anti-social behaviour, harassment, nuisance or behaviour that causes disturbance to neighbours.
Inform Us of Changes
You should tell us about any changes that may affect your tenancy, such as changes to household members or contact details.
Seek Permission Where Required
You may need written permission before making alterations to your home, taking in a lodger, or subletting part or all of your property.
