Performance Figures & Charter Report

Interested in how well we are providing our services?

Please download the attachments below for our latest Annual Return on the Tenants' Charter (ARC Return) to March 2024 and the SHR published Landlord Report.

We have also included information from previous years so you can see the relevant trends.

If you want more details of the performance of Scottish housing associations and councils, visit the Scottish Housing Regulator's Web Site. This site contains comprehensive data on the performance of Scottish social landlords. LINK

We hope you find the information helpful.

If you are a Paragon HA service user (tenant, owner in one of our estates or on our housing waiting list) and would like to get involved in our Scrutiny Panel please drop us an email at enquiries@paragonha.org.uk or give us a call on 01324 664966.

We would be delighted to hear from you.

Downloads

Current

PHA Charter Return 2023-24

PHA Charter Report Summary 2023-24

PHA Complaints Q1 2024-25

PHA Annual Complaints Report Final 2_2023-24

PHA Complaints Q 3 2023-24

PHA Charter Report Summary 2022-23

PHA Charter Return 2022-23

SHR Landlord Report Web 2022-23

PHA Complaints Q2 2023-24