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Policy Library

Policies and procedures are available to view or download below . Please note that some are currently under review and you can find out more about our consultations by following this link.

We can produce documents in different formats such as in larger print or audio-format; we can also translate the document into various languages as appropriate. Please contact us if you need help.

Downloads

PHA Allocations Policy Oct 2022

PHA ASB & ND Policy - February 2019.pdf

PHA Asbestos Policy June 2021

PHA alteration to property booklet version 4 March 2013.pdf

PHA Customer Care Policy June 2019.pdf

PHA Data Retention Policy & Schedule Feb 2024

PHA Domestic Abuse Policy Jan 2020

PHA Donations Policy February 2022

PHA EIR Policy Feb 2024

PHA Entitlements Payments And Benefits Policy August 2021

PHA Estate Management Policy Feb 2024

PHA Equalities Policy Jan 2022

PHA Factoring Policy July 2022

PHA Factoring Arrears And Debt Recovery Policy Nov 2024

PHA FOI Policy Feb 2024

PHA General Data Protection Policy Approved Dec 2024

PHA Gas & Other Flued Appliances Servicing Policy July 2022

PHA H&S Policy Signed Oct 2024

PHA Procurement Policy Aug 2022

PHA Rent Arrears Prevention And Recovery Policy Nov 2022

PHA Rent Setting Policy 2025

PHA Repairs & Maintenance January 2009.pdf

PHA Right to Repair Policy March 2019.pdf

PHA Risk Management & Internal Audit Strategy Policy Approved June 2021

PHA Sustainability Policy Approved 191011.pdf

PHA Tenant Participation Policy June 2014.pdf

PHA Tenancy Change Policy Approved June 2024

PHA Tenant Privacy Notice May 2023

PHA Unacceptable Behaviour Policy Feb 2024

PHA Whistleblowing Policy 2021

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