Policy Library
Policies and procedures are available to view or download below . Please note that some are currently under review and you can find out more about our consultations by following this link.
We can produce documents in different formats such as in larger print or audio-format; we can also translate the document into various languages as appropriate. Please contact us if you need help.
Downloads
PHA Allocations Policy Oct 2022
PHA ASB & ND Policy - February 2019.pdf
PHA alteration to property booklet version 4 March 2013.pdf
PHA Customer Care Policy June 2019.pdf
PHA Data Retention Policy & Schedule Feb 2024
PHA Domestic Abuse Policy Jan 2020
PHA Donations Policy February 2022
PHA Entitlements Payments And Benefits Policy August 2021
PHA Estate Management Policy Feb 2024
PHA Equalities Policy Jan 2022
PHA Factoring Policy July 2022
PHA Factoring Arrears And Debt Recovery Policy Nov 2024
PHA General Data Protection Policy Approved Dec 2024
PHA Gas & Other Flued Appliances Servicing Policy July 2022
PHA H&S Policy Signed Oct 2024
PHA Procurement Policy Aug 2022
PHA Rent Arrears Prevention And Recovery Policy Nov 2022
PHA Repairs & Maintenance January 2009.pdf
PHA Right to Repair Policy March 2019.pdf
PHA Risk Management & Internal Audit Strategy Policy Approved June 2021
PHA Sustainability Policy Approved 191011.pdf
PHA Tenant Participation Policy June 2014.pdf
PHA Tenancy Change Policy Approved June 2024
PHA Tenant Privacy Notice May 2023
