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Coronavirus Update

Update 24/09/20




THIS WILL OPERATE 9 to 5 Mon to Fri and there are 5 lines but as the phone is on a divert system it may take longer to answer - please bear with us . 

If your enquiry is not an emergency and can be dealt with by email please contact

There will be services provided but there will be disruption.

We have been doing a phone round to keep people up to date.

The status of all other services is as below. We have also created a Frequently Asked Questions Sheet that you can download below.

You can now also Find Us On Facebook - our site is Paragon Housing Association Ltd  - follow the Link

We are aware of the current situation as regards the Coronavirus health situation. We are monitoring the situation and are dynamically reviewing and implementing emergency plans. We have a Route Map in place and have advised all tenants and owners of this through our Summer Newsletter issued in August.

We will update this site if there is information we require to provide to you.

We are continuing to provide some services however we will have to ask questions in relation to health when you contact us for any services in order that we can take steps to protect tenants, other service users, staff and contractors as far as we can. 


Our contractors The McDougall Group and CTS are doing a great job trying to keep services going.

From 23/03/20 we were carrying out emergency repairs only and  some works of an urgent nature.  We are trying to clear backlogs of non urgent works at the moment and will try to restore response times bu the ongoing pandemic continues to have an impact .Th Right to Repair Scheme was suspended from 23/03/20. There continues to be delays delays and response times are suspended. We can record repair requests of a non urgent nature and these will be programmed in as lockdown eases.

Gas Leaks - call National Gas Emergencies on  0800 111 999 right away 

Gas repairs are being prioritised

No heat and or/hot water

Uncontrollable water leak

Gas escapes after attendance by National Gas Emergencies

Vulnerable tenants

Risk to Life/ Properties


Gas Servicing 

This is still going ahead at the moment where we need to do a safety check  to maintain safety and subject to assessing risk where the virus is present or there is self isolation. If you are due a gas service please co-operate on access. We need to do this work to keep you, your family and other residents safe.

Contact points

All Contact Points and Events are cancelled until further notice.

Programme Works

We have a number of contracts on site at the moment and these are being carried out by contractors following safe practices.. Give us a call if you have any issues.

Landscape Maintenance 

Work such as grass cutting has restarted.  Contact us if there are ny health and safety issues eg unstable trees.


We know that is a very difficult time for people and you may be worried about paying your rent. There has been some confusion over rents generally , not just for Paragon tenants. The postion is that rents remain due. However we are sympathetic to the difficulties being experienced and our pledge is to work with you during this situation. There are things we can do to help and it will vary from person to person so please contact us. A good number of you have done this and we thank you for this.

If you have any difficulties in paying your rent it is essential that you contact us asap. We can help you with benefit claims and other support so please contact us. You can phone on   01324 878050 or email at

We have a rent payment/ benefits advice page LINK Please take a look at it as it has an up to date benefits guide included.

Allocations and Applying For Housing

We are accepting housing applcations and have been letting houses from June in priority cases and are moving to more general lets. Contact if you need any help or support on applying for a house.

Office / Staff

From Fri 20/03/20 the office is closed to the public but we can be contacted by phone or email. There will be delays in responding to your enquiries and you can help by only contacting us if the matter is urgent.

We appreciate everyone's patience and co-operation on this.

Other Support

We are also aware of other groups who are providing support at this time eg shopping, picking up prescriptions etc. We are working with others in the voluntary sector to direct support where required.

Stenhousemuir Football Club are on the ball with this so have a look at their web site or give them a call if you need some help - they cannot help where someone has or may have the virus at the moment.  

Call Stenhousemuir Football Club Community Help Hotline – 01324 466563 


Give us a call if you need signposting for a service and we will try and help as more and more groups are stepping up to help. Our staff have a directory of services. Please be wary of bogus callers and scams including emails.

Other Advice

To keep up to date with the latest health advice visit

Health Protection Scotland's web site 

NHS Inform web site

BBC news sites are also a good source of information BBC NEWS SCOTLAND

Please keep checking back for more updates 


FAQs V2 010720.pdf 191.77 KB

7 July 2020 Letter to social housing tenants from Minister for Local Government Housing and Planning (1).pdf 155.19 KB

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